What are your return conditions?
To initiate a return process, the Product/products must be returned with their invoice, original box, original packaging, and intact label, along with any accompanying documents and all accessories.
The return form sent alongside your E-archive invoice included with your order must be fully completed.
Our return period is 14 days. Requests for returns exceeding this period will not be processed. Returns can be made for purchased products, and if available in stock, exchanges can be made.
How is the shipping fee calculated in the return conditions?
Customers need to contact us before initiating a return or exchange. The return and/or exchange fee (including VAT 10₺) is covered by the customer.
What are the steps for product returns?
To initiate your return process, the Return Form sent alongside your E-archive invoice included with your order must be fully completed and sent to us.
Following the receipt of your returned product, after inspections by our authorized personnel and if no error due to usage is detected, the product amount will be refunded to your account or card.
*Products that are not reported within 14 days after delivery or whose marketability is compromised will not be accepted for return by THE BEACH.
What is the return period for products purchased from your online store?
You can return the products purchased from our online store within fourteen (14) days from the delivery date, as per the Distance Selling Agreement.
Why is the return accepted only within the first 14 days?
The Right of Withdrawal Without Reason, as stipulated in the Consumer Law, covers the initial 14-day period after you receive the product. You can return the product within this period.
What is your return address?
Kükürtlü Mahallesi, 1. Çığ Sokak, Akasya Apartmanı, B Blok, No:5/1, Daire 11, Osmangazi/Bursa